Privacy Policy
Protecting your personal details on our website
Last updated: 30 May 2011
Teascent (Drink Teh ltd) (Registered number 7543402), whose registered office is at 10 Ikona Court St.
Georges Avenue. Weybridge. Surrey KT13 0DW UK, knows that you care how information about you is used
and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our
privacy policy and forms part of our website terms and conditions ("Website Terms").
By accepting our Website Terms or by visiting www.teascent.co.uk ("the Website") you are accepting
and consenting to the practices described in this Privacy Policy.
The Website is brought to you by Teascent (Drink Teh ltd). Teascent (Drink Teh ltd) believes it is important to
protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a
personalised service that meets your needs in a way that also protects your privacy. This policy explains how
we may collect Personal Data about you. It also explains some of the security measures we take to protect
your Personal Data, and tells you certain things we will do and not do. You should read this policy in
conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give
you the opportunity to tell us if you do or do not want to receive information from us about other services or
products (as applicable). You can normally do this by ticking a box on an application form or contract. You
may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data
Protection Act 1998, for example, information about your health or ethnic origin.
1. C o l le c t in g I nformation
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include
your contact details, date of birth, how you will pay for the product or service and your bank
details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in
which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. U s in g Y o u r Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use
your Personal Data for the following purposes and shall not keep such Personal Data longer than
is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or
selected partners from time to time. We may do this by automatic means using a scoring
system, which uses the Personal Data you have provided and/or any information we hold
about you and Personal Data from third party agencies (including credit reference
agencies).
2.1.3. To help us to administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide now or will or may
provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and testing
information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us and selected partners
unless you have previously asked us not to do so.
2.1.7. To keep you up to date with our member benefit scheme under which, as part of your
membership benefits, we will give you membership information and details of discounts
and offers we negotiate from time to time on behalf of our members. If you do not wish to
receive this benefit, please write to our Data Protection Manager at the address given in
clause 7 below.
2.1.8. We may monitor and record communications with you (including phone conversations
and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy
Policy.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the
following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being
acquired by a third party, in which case Personal Data held by us, about our customers,
will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes
or as part of legal proceedings or prospective legal proceedings.
2.3.3. W e e m ploy companies and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for
example, for fulfilling orders, delivering packages, sending postal mail and email, removing
repetitive information from customer lists, analysing data, providing marketing assistance,
providing search results and links (including paid listings and links) and providing
customer service. Those parties are bound by strict contractual provisions with us and
only have access to Personal Data needed to perform their functions, and may not use it
for other purposes. Further, they must process the Personal Data in accordance with this
Privacy Policy and as permitted by the Data Protection Act 1998. From time to time,
these other people and organisations to whom we may pass your Personal Data may be
outside the European Economic Area. We will take all steps reasonably necessary to
ensure that your Personal Data is treated securely and in accordance with this Privacy
Policy and the Data Protection Act 1998.
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided
them with the information set out in this Privacy Policy and that they have not objected to such
use of their Personal Data.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks
with one or more licensed credit reference and fraud prevention agencies. We and they
may keep a record of the search. Information held about you by these agencies may be
linked to records relating to other people living at the same address with whom you are
financially linked. These records will also be taken into account in credit and fraud
prevention checks. Information from your application and payment details of your account
will be recorded with one or more of these agencies and may be shared with other
organisations to help make credit and insurance decisions about you and members of
your household with whom you are financially linked and for debt collection and fraud
prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record
this and may share it with other people and organisations. We, and other credit and
insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we
obtain and with which we record information about you, please write to our Data
Protection Manager at Teascent (Drink Teh ltd), 10 Ikona Court St. Georges Avenue.
Weybridge. Surrey KT13 0DW UK.
3. P r o t e c t i n g Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company during
order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer information. Our security procedures
mean that we may occasionally request proof of identity before we disclose personal information
to you.
3.4. It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services
and products. When you first give us Personal Data through the Website, we will normally give
you the opportunity to say whether you would prefer us not to contact you by email. You can also
always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered - this is the
nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our
customers and potential customers use our website so we can develop and improve the design,
layout and function of the sites. A cookie is a piece of information that is stored on your
computer's hard drive through your browser, to recognise your browser and which records how you
have used a website. This means that when you go back to that website, it can give you tailored
options based on the information it has stored about your last visit. You can normally alter the
settings of your browser to prevent it from accepting cookies.
4.4. If you do not want us to use cookies in your browser, you can set your browser to reject cookies
or to tell you when a website tries to put a cookie on your computer. However, you may not be
able to use some of the products or services on our website without cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies
altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash
cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6. Links
6.1. The Website may include third-party advertising and links to other websites. We do not provide
any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.2. These third-party websites and advertisers, or Internet advertising companies working on their
behalf, sometimes use technology to send (or "serve") the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address when this happens.
They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other features that they
may use, and the information practices of these advertisers and third-party websites are not
covered by this Privacy Policy. Please contact them directly for more information about their
privacy practices. In addition, the Network Advertising Initiative offers useful information about
Internet advertising companies (also called "ad networks" or "network advertisers"), including
information about how to opt-out of their information collection.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.1. If you would like any more information or you have any comments about our Privacy Policy,
please either write to us at Data Protection Manager, Teascent (Drink Teh ltd), 10 Ikona Court St.
Georges Avenue. Weybridge. Surrey KT13 0DW UK, or email us at jordan@teascent.co.uk.
7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will
publish the amended version on the Website. You confirm that we shall not be liable to you or
any third party for any change to this Privacy Policy from time to time. It is your responsibility to
check regularly to determine whether this Privacy Policy has changed.
7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to
the above address or by emailing us at jordan@teascent.co.uk. This Privacy Policy applies to
Personal Data we hold about individuals. It does not apply to information we hold about
companies and other organisations.
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing
us at jordan@teascent.co.uk or writing to us at the address noted above. There may be a nominal
charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that
we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
Please email us at jordan@teascent.co.uk or write to us at the address above to update your
Personal Data.
